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Privacy Policy

Susmed collects only the information needed to respond to product, distribution and general business enquiries.

Last updated: 29 July 2026

Information collected

General enquiries: name, email or phone, organisation or role, area of interest, message, consent, status, and submission time.
Security and administration: admin username, display name, action, field changes, timestamps, revision notes, and an irreversible IP hash.
Optional analytics: limited website usage data only after an affirmative analytics choice.

Why it is used

Respond to the specific product, distribution or business enquiry submitted by the visitor.
Maintain website security, publishing accountability, backup recovery, and evidence of consent.
Meet applicable legal, regulatory, recordkeeping, and dispute-resolution obligations.

Retention approach

General enquiries follow a 24-month review cycle for deletion or anonymisation, subject to active relationships and applicable legal obligations.
Publishing audit records and security logs follow purpose-based retention for accountability, investigation, recovery and legal obligations.
Retention schedules are governed by Susmed's authorised privacy and regulatory representatives.

Your choices and rights

Ask what personal information Susmed holds about you and how it is being used.
Request correction, completion, updating, or erasure where applicable.
Withdraw consent for optional processing as easily as it was provided, subject to lawful or regulatory retention requirements.
Raise a grievance and receive information about the process and expected response timeline.
Nominate another person to exercise applicable rights in the circumstances allowed by law.

Core privacy commitments

Enquiry forms may collect name, email, phone, interest area, message, and submission time.
Information is used for response, documentation, follow-up, and lawful business records.
Enquiry data remains limited to authorised website operation, documentation and response and is never offered for sale.
Website information supports awareness and product identification; urgent health needs should always be directed to a doctor or local emergency service.
Optional website analytics load only after consent. Visitors can reject them or reopen Privacy choices at any time; enquiry forms continue to work without analytics.

Privacy and grievance requests

Email the privacy contact with the subject “Privacy request”. Include your name, the relevant enquiry reference if available, the right you wish to exercise and a safe way to respond. Identity verification, when needed, will be requested through an appropriate channel.

Response process: Privacy grievances are acknowledged promptly and routed to Susmed's authorised privacy representative with clear follow-up context.

Data incidents: Susmed's privacy-governance framework covers incident containment, assessment, documentation, notification and corrective action.

Email a privacy request